Terms and Conditions of Use

These Terms and Conditions ("Terms") govern the access and use of the application pibiMemo ("the Platform") provided by pibiCo Compañía de Inteligencia de Negocio y Control SL ("pibiCo", "we" or "our"). pibiCo is a Spanish company incorporated under the laws of Spain and the European Union (EU), with VAT number ES B52567831 and registered office at Avenida de La Costa, 35-6T, 33201 Gijón, Asturias, Spain.

By accessing, registering, or using the Platform, you ("User") confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform. Users are required to accept these Terms during registration or initial access.

1. Description of Services

1.1 Nature of the service

pibiCo provides SaaS productivity and management solutions, with integrations — calendar, voice or devices — according to the product in question. pibiMemo allows the User to store, record, report, manage and analyse data related to their personal or business processes.

1.2 Data processing and analysis

The Platform processes data generated by Users or devices to produce reports, KPIs, analytics and intelligence. The AI models involved run on pibiCo's own servers.

2. Eligibility and User registration

2.1 Eligibility

The User must be at least 16 years old. For professional use, the User must be authorised or employed by a legally recognised company, commercial entity or freelancer. By registering the User warrants they meet these requirements.

2.2 Registration and sign-in

There is no guest mode: all Users must register to obtain an account. Sign-in accepts several methods, and not all of them are enabled on every service: a device-bound passkey, a six-digit one-time code sent to the User's email, and a password. A TOTP second factor may be required on top of any of them; Users who have it enabled also hold single-use backup codes to recover access if they lose the device.

2.3 Onboarding of authorised Users by the Account Holder

The owner or administrator of the contracting organisation may onboard new authorised Users by means of a single-use invitation link, valid for seven days, sent to the invitee's email. The invitation is generated through the pibiCo administrative API (POST /orgs/{org_id}/invites) or, until the self-service organisation panel is available, by request to the pibiCo support team at soporte@pibico.es.

2.4 Acceptance of Terms

By ticking the acceptance box or otherwise indicating your agreement, you agree to be bound by these Terms. If at any time you do not agree, you must discontinue use of the Platform.

3. Contracting and financial terms

3.1 How the Service is contracted

There are three ways to contract the Service, and in all of them it is contracted with pibiCo except as stated in section 3.4:

• Self-service signup from the website: the Account Holder opens their account, picks a tier and is contracted without pibiCo stepping in.
• In-app purchase on iOS or Android, on the terms of section 3.4.
• A written agreement signed by the Account Holder — the person or organisation that assumes payment — stating the service tier, the fee and its frequency.

3.2 Price

The price of each tier is the same in all three ways of contracting. Current prices are published on the Service website, taxes included. The tier and fee contracted stay as they were for as long as the contract lasts: a price rise applies to whoever contracts later, not to whoever is already in.

3.3 Invoicing and payment

For self-service signup and for the written agreement, fees are invoiced to the Account Holder in advance, at the agreed frequency, by bank transfer or SEPA direct debit. Invoices are issued by pibiCo in Verifactu format (RD 1007/2023) and sent to the designated billing email.

Anything purchased inside the applications is not invoiced by pibiCo: see the next section.

3.4 Purchases inside the mobile applications

The iOS and Android applications allow the Service to be contracted through the corresponding store's in-app purchase. In that case:

• The seller of record towards the User is Apple or Google, depending on the store, and it is the one that charges, issues the purchase receipt and settles the taxes. pibiCo issues no invoice for those purchases.
• The subscription renews automatically for periods equal to the one contracted, charged to the User's store account, unless it is cancelled.
• Cancellation is done in the store account settings — not from the Service and not by writing to pibiCo — and takes effect at the end of the period already paid for.
• Refunds for those purchases are governed by the store's policy and decided by the store. pibiCo can neither grant nor refuse them.
• pibiCash already spent is not recovered by a refund.

What is contracted in a store also gives access to the Service from the browser, with the same account, and the other way round.

3.5 Users enrolled by the Account Holder

Users who gain access by invitation from the Account Holder contract nothing and pay nothing: their access rests on the Account Holder's contract and is governed by it. Their account carries no amount, no fee and no renewal of any kind.

3.6 Term, renewal and termination

For self-service signup and for the written agreement, term, renewal and notice of termination are those agreed; for in-app purchases, those of section 3.4. Once the contract ends, access ceases for every User enrolled under it, without prejudice to their rights over their personal data and to portability as recognised in the Privacy Policy.

Other than store purchases — whose refunds the store decides — no refunds are issued for fees already accrued, unless applicable consumer legislation (Art. 102 LGDCU for B2C where applicable) requires otherwise.

4. Permitted use and prohibited conduct

4.1 Permitted use

The User may use the Platform only for legitimate purposes, in accordance with applicable laws and these Terms.

4.2 Prohibited conduct

The User shall not:

• Misuse AI features (training models with illicit data, attempting to bypass safeguards).
• Perform scraping, automated crawling, mass indexing, database dumping or programmatic access to the Platform outside the official documented APIs and the established rate limits.
• Reverse engineer, decompile, disassemble or attempt to derive source code or the underlying structure of the Platform.
• Share access credentials, passkeys, OTP codes, backup codes or proprietary Platform content with third parties outside the contracting entity.
• Deliberately overload the infrastructure or attempt denial-of-service.
• Impersonate identities, falsify communications or transmit malware, pornographic, offensive, racist, illegal or rights-infringing content.

4.3 Export of reports and data

The User may export reports or aggregated results generated by the Platform and use them outside it for legitimate purposes. It is strictly forbidden to share directly proprietary methodologies, tools or confidential Platform materials outside it.

5. Intellectual property and data ownership

5.1 User data

The User or respective owners retain all rights, title and interest in the data they enter or transmit to the Platform ("User Data").

pibiCo acquires no rights over User Data beyond what is strictly necessary to provide the Service it has been entrusted with. It is not used — raw, anonymised or aggregated — to train or improve artificial intelligence models, our own or anyone else's.

5.2 AI results

Any result, report or analysis generated by AI from your User Data is your property, provided that applicable Service fees are fully paid and your account is in good standing.

5.3 Platform IP

pibiCo or its licensors own all rights, title and interest in the code, design, layout, trademarks, service marks and any know-how or methodology related to the Platform. Except for the limited use rights expressly granted, no license, right or interest in any pibiCo intellectual property is transferred to you.

6. Third-party services and APIs

6.1 Integrations

The Platform may rely on third-party services — speech recognition, document conversion, language models, messaging, hosting, payments or invoicing — according to what each service needs. Those involved in pibiMemo, for what purpose and what they receive, are listed one by one in the processor annex of the Privacy Policy. When using such integrations, the User agrees to comply with the respective third-party terms.

6.2 Third-party liability

pibiCo assumes no responsibility for the performance or availability of third-party services. Use of such services is solely governed by those providers' terms.

7. Data use, privacy and security

7.1 Privacy Policy

Use of the Platform is also governed by the Privacy Policy, which describes how we handle personal data, storage and protection measures.

7.2 Data for improvements

pibiCo does not use Service data — raw, anonymised or aggregated — to improve AI models or any other feature. What is measured in order to run the Platform are usage magnitudes, never content.

8. Warranties and disclaimers

8.1 Service level and "as-is" basis

pibiCo strives to provide a stable and secure Platform. In case of server unavailability, pibiCo will make reasonable efforts to restore availability within 24 hours. Except for this commitment, the Platform is provided "as is" and "as available", without warranties of any kind, express or implied.

8.2 No indirect damages

pibiCo disclaims liability for indirect, incidental, consequential or special damages (including loss of profits, business interruption or loss of data) arising out of or in connection with these Terms or use of the Platform.

8.3 Liability cap

Any liability under these Terms shall be limited to the total Service fees paid in the 12 months preceding the event giving rise to the claim.

9. Termination

9.1 Termination by pibiCo

pibiCo may terminate or suspend access to the Platform at any time, without prior notice, for misuse of tools, resale or redistribution of content, credential sharing, reverse engineering, copying or modifying the Platform, or for breaching these Terms in any other way.

9.2 Termination by the User

An individual User may request termination from the account panel. If the subscription was bought on the App Store or Google Play, termination is done in that store's account settings, which is the only way that stops the charge. If the account belongs to a contracting organisation, organisation-level termination requests must be submitted by its authorised representative to pibiCo support, subject to the agreement between the parties.

10. Governing law and jurisdiction

10.1 Governing law

These Terms shall be governed by and construed in accordance with the laws of Spain and the European Union, without regard to conflict-of-law principles.

10.2 Jurisdiction

Any dispute arising out of or relating to these Terms shall be resolved exclusively in the courts of Gijón, Asturias, Spain. No arbitration mechanism is provided.

11. Changes to the Terms

11.1 Modifications

pibiCo reserves the right to modify these Terms at any time. Any material change will be notified to subscribed Users at least 30 days in advance, by email or in-Platform notification.

11.2 Acceptance of modified Terms

Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of those changes. If you do not agree to the new Terms, you must discontinue use before they take effect.

12. Personal data

The processing of personal data is governed by the Privacy Policy.

13. Contact information

pibiCo Compañía de Inteligencia de Negocio y Control SL
Avenida de La Costa, 35-6T
33201 Gijón, Asturias, Spain
Email: soporte@pibico.es
An internal AI assistant is also provided in the Platform for immediate support and clarifications.

By registering and using the Platform, the User acknowledges having read, understood and agreed to these Terms and Conditions.

Last updated: 2026-08-28 · Version 2.0.0